munication, is superior.
culture
munication
ethnocentrism
sender
答案: ethnocentrism
2、The total accumulation of beliefs, customs, values, behaviors, institutions and munication patterns that are shared, learned and passed domunication
culture
business munication
feedback
答案: culture
3、A process by mon system of symbols, signs, or behavior, or the exchange of thoughts, messages, or information, as by speech, signals, munication
horizontal munication
答案: noise
4、The munication is mon objective and profits for both the individuals and organizations.
lateral munication
ethnocentrism
business munication
intercultural munication
答案: business munication
5、The munication at the same level in an organization.
horizontal munication
ethnocentrism
business munication
lateral munication
答案: horizontal munication
6、When culture is contrasted munication, and munication can only be understood municate free of troubles and difficulties.
munication.
对
错
答案: 错
2、Long before mendation report is to remend something to others.
对
错
答案: 错
5、Which is not verbal munication?
Chat with your leaders and colleagues
Discuss an issue in a group
Greeting with a smile
Leave a message
答案: Greeting with a smile
6、____ refers to anything that distorts the message the source encodes.
Noise
Message
Source
Context
答案: Noise
7、It is a universal truth that language is by culture and in turn it __ culture.
influenced, reflects
displayed, influences
determined, reflects
shaped, influences
答案: influenced, reflects
8、Why should we take notes during a business call?
Listen attentively
Serves as a record to take follow-up action
Report on the call to someone else
Reflect on the call
答案: Listen attentively,Serves as a record to take follow-up action,Report on the call to someone else
9、How can you identify your audience in preparing a business presentation?
Age
Appearance
Interest
Occupation
答案: Age,Interest,Occupation
10、Before making a business call, what kind of questions can you reflect?
Do you need to report to your boss?
Do you need to get information?
Do you want to sell something, or convince the person of an idea?
Do you need to ask for the person’s help or support?
答案: Do you need to get information?,Do you want to sell something, or convince the person of an idea?,Do you need to ask for the person’s help or support?
第三章
1、Nonverbal behavior reflects the speaker’s subconciousness.
mon munication and are generally ____ fortable
high contextunfortable
lofortable
high contextfortable
答案:lofortable
6、Which of the folloplementing
repeating
contradicting
substituting
答案:substituting
8、Which statements are correct about nonverbalmunication?
Nonverbal behavior is easily controlled
A smile sometimes doesn’t mean a sincere smile
Nonverbal behavior accounts for much of the meaning munication is more than the plement of verbal munication.
答案:
9、Homunication?
Be silent
Gesture of stopping
Clap hands
Raise voice
答案:Be silent Gestureof stopping Clap hands Raise voice
10、Which of the countries belong to individualistic culture?
Italy
America
France
Greece
答案:Italy America France
第四章
1、Power distance is a conceptual was developed by Hofstede to describe
the extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally
the power of multinational organizations
the power differential between developed and less developed countries
munication is characterized by explicit speaking.
对
错
答案:对
6、Chinese culture is high-context in parison to western culture.
对
错
答案:对
7、Cultures with a large power distance are hierarchical cultures.
对
错
答案:对
8、At the core of uncertainty avoidance is the idea that the future is predictable.
对
错
答案:错
9、Power distance in Hofstede's cultural dimensions is roughly similar to the value Kluckhohn calls hierarchy.
对
错
答案:错
10、In a culture emphasizing masculinity, it is more possible for men to play a nurturing role.
对
错
答案:错
第五章
1、Etiquette is simply showing respect for others.
对
错
答案:错
2、Etiquette refers to the guideline for knowing how to behave appropriately in all situations.
对
错
答案:A
3、Kiss greeting usually happen between two men in the United States.
对
错
答案:错
4、It’s OK to write on someone’s business card.
对
错
答案:B
5、A handshake should be friendly or respectful gesture, not a show of physical strength. So we should not squeeze other’s hand too hard.
e of the meeting.
Hopany and title.
答案:ABCD
第六章
1、In some high-context cultures, public display of emotions is a sign of immaturity and a potential cause of shame to the group.
对
错
答案:A
2、Whether an international business negotiation succeeds or not is not only determined by the strategies and skills used in formal negotiation, but also closely related to munication to encourage harmony, preserve face, and develop ____ relationships.
Short-term
Long-term
promise
aims and objectives
答案:adjustment and promise
7、The proposal should be based on a sound analysis of the buyer’s current situation, taking into account of ____ and ____ mercial circumstances, the overall context
the corporate credit, the bank accounting book
the manager’s stability, the site selection
the mercial invoice, the chief negotiator’s ability
答案:the mercial circumstances, the overall context
8、Differences in____, ____, and____ have a profound impact on how successfully the parties are able to negotiate or conduct business transactions.
Behaving
Ways of thinking
Managing conflict
Human resources
答案:
9、The political system,____, and the counterpart may in some way determine the success or failure of the negotiation.
The legal system
The business system
The financial system
Infrastructure and logistics system
答案:ABCD
10、The specific tasks of the opening phase are concluded:
To explain the concrete issue
To create suitable atmosphere
To state proposal in opening phase
Todeclare for our intention
答案:ABCD
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